Own a Ram Promaster City in the Phoenix area? EZ Swap LLC repairs and maintains the Ram Promaster City for model years 2015 to 2022, 2027. Our shop at 9050 N 9th St handles everything from routine service to diagnostics and major repairs.
To help Promaster City owners know what to watch for, we reviewed public records from the National Highway Traffic Safety Administration (NHTSA). For these model years NHTSA has 236 owner complaints on file for the Promaster City and 10 safety recall campaigns. The most-reported problem areas are engine (78), electrical system (70), power train (57).
Most-Reported Ram Promaster City Problems
These problem areas come up most often in NHTSA owner complaints for the Promaster City (all model years combined). Complaint counts reflect reports filed, not the share of vehicles affected, so popular and older models naturally have more.
| Problem area (NHTSA component) | Complaints | Share | |
|---|---|---|---|
| Engine | 78 | 33% | |
| Electrical System | 70 | 29% | |
| Power Train | 57 | 24% | |
| Service Brakes | 18 | 7% | |
| Exterior Lighting | 18 | 7% | |
| Engine And Engine Cooling | 9 | 3% | |
| Vehicle Speed Control | 9 | 3% | |
| Structure | 9 | 3% |
Engine
78 of the 236 complaints (33%) mention the engine and cooling system. Engine and cooling complaints are best caught early in Phoenix, where heat pushes cooling systems and engine oil to their limits. We diagnose warning lights and check coolant, hoses and oil condition. See our check engine light diagnostics and oil change & maintenance pages.
Electrical System
70 of the 236 complaints (29%) mention the electrical system. Electrical problems are made worse by desert heat, which ages batteries, cables and connectors. We test the battery, starter and charging system and trace faults to the actual part. See our battery replacement and starter & alternator repair pages.
Power Train
57 of the 236 complaints (24%) mention the powertrain. Powertrain complaints can range from rough shifting to loss of drive. We road test, scan for stored codes and inspect fluids before recommending any repair. See our auto repair page.
Ram Promaster City Complaints by Model Year
The Promaster City model years with the most NHTSA complaints on file are 2015, 2017, 2016. Older model years have had more time to collect reports, so use this table as a guide for what to inspect, not as a verdict on any one vehicle.
| Model year | Complaints on file | |
|---|---|---|
| 2015 | 88 | |
| 2016 | 58 | |
| 2017 | 76 | |
| 2018 | 1 | |
| 2019 | 5 | |
| 2020 | 1 | |
| 2021 | 5 | |
| 2022 | 2 |
Most Common Ram Promaster City Check Engine Codes
Owners often put the exact trouble code in their NHTSA complaint. These are the codes cited most often for the Promaster City. The most-cited is P0481 (powertrain code), mentioned in 3 complaints. Counts reflect complaints that name a code, not every car on the road.
| Code | What it means | Complaints citing it |
|---|---|---|
| P0481 | Powertrain code A scan and test is needed to confirm what this code means for your vehicle. | 3 |
| P0482 | Powertrain code A scan and test is needed to confirm what this code means for your vehicle. | 2 |
A code is a clue, not a diagnosis. The same code can have several causes, so we test before replacing parts. See our check engine light diagnostics, and read whether it is safe to drive with the check engine light on.
Ram Promaster City Safety Recalls
NHTSA lists 10 recall campaigns for the Promaster City in these model years, most often involving equipment, electrical system, air bags. Recalls are repaired by the manufacturer at no charge to you, but each applies only to certain vehicles. Look up your VIN at nhtsa.gov/recalls.
- 2021 recall, Exterior Lighting (campaign 21V728000): Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure.
- 2021 recall, Service Brakes, Hydraulic (campaign 21V147000): Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
- 2021 recall, Seat Belts (campaign 21V699000): Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly.
- 2018 recall, Equipment (campaign 18V129000): Chrysler (FCA US LLC) is recalling certain 2018 RAM ProMaster City vehicles. The Tire Placards on these vehicles may indicate the incorrect total number of occupants allowed.
- 2018 recall, Steering (campaign 18V149000): Chrysler (FCA US LLC) is recalling certain 2018 RAM ProMaster City vehicles. The gears within the hydraulic rack and pinion steering system may have a casting defect that can cause a crack and a loss of hydraulic steering fluid.
- 2017 recall, Equipment (campaign 17V824000): Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers.
Serious Incident Reports
Of the NHTSA complaints on file for the Promaster City, 5 involved a crash, 6 involved a fire, 2 reported injuries. These numbers are drawn from self-reported complaints and are not verified findings. If your vehicle has an open recall, get it repaired promptly.
Keeping a Ram Promaster City Reliable in Phoenix
Arizona heat is the hardest test a Ram will face. Batteries, belts, hoses, tires and engine oil all wear faster here, and a Promaster City that spends its life in stop-and-go Valley traffic needs maintenance earlier than the owner's manual's normal schedule suggests.
Our recommendation for Promaster City owners: follow the severe-service schedule, test the battery before every summer, inspect brakes and tires twice a year, and have any warning light diagnosed instead of ignored. If you are shopping for a used Ram Promaster City, a pre-purchase inspection shows what the paperwork does not.
Ram Promaster City Services at EZ Swap LLC
Get the details on our Phoenix Ram Promaster City repair service, or choose a service below.
Check Engine Light Diagnostics
Scan, test and pinpoint the real cause.
Details →Oil Change & Maintenance
Oil, filters, fluids, tires and scheduled service.
Details →Battery Replacement
Test, replace and protect against Phoenix heat.
Details →Starter & Alternator Repair
Charging and starting system repair.
Details →Auto Repair
All makes and models, from domestic trucks to imports.
Details →Ram Promaster City FAQ
What are the most common problems with the Ram Promaster City?
Based on NHTSA owner complaints, the most-reported problem areas for the Ram Promaster City are engine (78), electrical system (70), power train (57). Complaint counts reflect reports filed, not the share of vehicles affected.
Which Promaster City model years have the most complaints?
The Promaster City model years with the most NHTSA complaints on file are 2015, 2017, 2016. Older years have had longer to collect reports, so inspect any specific vehicle before buying.
What are the most common check engine codes on the Ram Promaster City?
In NHTSA owner complaints for the Ram Promaster City, the codes cited most often are P0481 (powertrain code), P0482 (powertrain code). A code points to a system, and testing confirms the actual failed part.
Does the Ram Promaster City have any safety recalls?
NHTSA lists 10 recall campaigns for the Ram Promaster City across model years 2015 to 2022, 2027. Each recall applies only to certain vehicles, so enter your VIN at nhtsa.gov/recalls to see if yours is affected.
Do you repair the Ram Promaster City in Phoenix?
Yes. EZ Swap LLC repairs and maintains Ram vehicles including the Promaster City, at 9050 N 9th St in Phoenix. Call or text (602) 246-9063 for an appointment.
Is a pre-purchase inspection worth it for a used Ram Promaster City?
Yes. An inspection checks the engine, transmission, brakes, suspension, A/C and electrical system, and scans for stored codes, so you know the real condition before you buy.
How often should I service my Ram Promaster City in Phoenix?
Follow the severe-service schedule in your owner's manual, since heat and stop-and-go driving count as severe use. Test the battery before summer and inspect brakes and tires regularly.
More Ram Models We Service
Source: public complaint and recall records from the National Highway Traffic Safety Administration (nhtsa.gov). Counts reflect reports filed and do not predict the condition of any individual vehicle.